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Agile Service Management with Scrum

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Bart de Best

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Samenvatting

Samenvatting
Using Agile software development is taking off. The terms Scrum and Kanban are already common to many organizations. Agile software development needs different requirements for the management of software. Many organizations are mastering this new challenge. In particular, the interaction between the Scrum development process and the support of the software that the Scrum development process has produced, is an important aspect. This book specifically discusses this interaction. Examples of topics that are discussed here are the service portfolio, SLAs and the handling of incidents and change requests. This book first defines the risk areas when implementing Scrum and Kanban. Next the various Agile terms and concepts are discussed. The content of Agile service management is described at both the organizational- as the process level. The relevant risks are specified for each service management process. In addition, the implementation of each process within the context of scrum is indicated. This book is just one of the practical reads of best practices that have been published by this author in a series of publications.
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Productinformatie

Auteur
Bart de Best
Uitgever
Leonon Media
Taal
Engels
ISBN
9789492618085
Productsoort
Boek
Uitvoering
Paperback
Reeksnaam
Dbmetrics
Categorie
BoekenEngelse boekenBusiness & CommunicatieBedrijfskundeProductie, inkoop, logistiek
Leeftijd
Volwassenen
Verschijningsdatum
2/7/2018
Aantal pagina's
124
Formaat
294 x 209 x 11 mm
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