Foundation of ABC of ICT

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Paul Wilkinson

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Samenvatting

Samenvatting
‘ABC is like an iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage’ to your organization, or more importantly, your business! With growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or culture issues. This book describes what ABC is, why it is important and gives practical cases and examples in dealing with ABC issues. The book contains more than 35 case examples from industry experts and practitioners on what they have done to solve specific ABC issues. The book can be used in combination with the ABC of ICT card set for creating awareness, assessing your own worst practices and taking your first practical steps in solving them. This book provides a valuable addition on top of ITIL publications on how to ensure ITSM improvement programs can and do deliver lasting value
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Productinformatie

Auteur
Paul Wilkinson
Uitgever
Van Haren Publishing
Taal
Engels
ISBN
9789087531409
Productsoort
Boek
Uitvoering
Paperback
Categorie
BoekenEngelse boekenComputer & InternetInformaticaSysteemtheorie
Leeftijd
Volwassenen
Verschijningsdatum
5/1/2008
Formaat
0 x 0 x 0
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