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Implementing ITSM

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J. Persse

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Samenvatting

Samenvatting
This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which though valid are not a major issues for those organizations whose IT processes form only a small part of the service offering to customers. Each chapter has the following structure: Improvement activities Process inputs and outputs Processes related to Tools and techniques Key Performance Indicators Critical Success Factors Improvement roles Benefits of effective Implementation challenges and considerations Typical assets and artifacts of an Improvement program
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Productinformatie

Auteur
J. Persse
Uitgever
Van Haren Publishing
Taal
Engels
ISBN
9789087536510
Productsoort
eBook
Uitvoering
eBook
Reeksnaam
Best practice
Categorie
BoekenEngelse boekenBusiness & CommunicatieManagementIT & ICT Management
Leeftijd
Volwassenen
Verschijningsdatum
5/15/2011
Formaat
0 x 0 x 0
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