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This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format: it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations; it supports ISO/IEC 20000 training and certification and it is a quick reference for practitioners to the core content of ISO/IEC 20000.
- : Mart Rovers
- : Van Haren Publishing
- : 9789401800570
- : Engels
- : eBook
- : 73
- : november 2013
- : 1
- : 1 x 1 x 1 mm.
- : Best practice
- : ePub met digitaal watermerk - 2