So much is expected of managers; supervising the staff, running the department, motivating employees, open communication, delegating tasks, finding creative solutions, providing and processing feedback, creating budgets, reaching targets. Who couldn’t use help with all this? Whether you are just starting out in a supervisory role or are a highly experienced manager, you will find this book an enormous benefit. For the new supervisor it will answer such questions as ‘Just how do I deal with this?’ and ‘Am I doing this right?’. For those among you who are more experienced, it will give you a refresher course on answering questions like ‘How should I deal with this again? Jolanda Bouman is a linguist and a self employed text author and editor. Since 1998 she has been running her own text bureau Berend & Bouman, which specialises in practical business science and journalistic publications in respect of management, communication, language and personal development. She also works as a trainer at Schouten & Nelissen.