Foundations of ITIL® V3

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Samenvatting

Samenvatting
The ITIL V3 approach is covered with all the ITIL Lifecycles. It has split out all the processes and descrbes them in detail, this means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. Suitable perfectly to those who are familiar with the Version 2 process approach and plan to ITIL V3 upgrade. This E-book provides: A systematic approach to the provision of IT services - based on ITIL V3 global best practices Includes official licensed diagrams The separate handling of the ITIL Service Lifecycle and the ITIL processes and functions enables a better understanding of the core values of ITIL version 3 Succinct guide to the complete ITIL V3 Lifecycle process Endorsed by APMG - the Official Exam Accreditor of OGC
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Productinformatie

Auteur
Jan van BonAnnelies van der Veen
Uitgever
Van Haren Publishing
Taal
Engels
ISBN
9789087539160
Productsoort
eBook
Uitvoering
eBook
Reeksnaam
Best practice
Categorie
BoekenEngelse boekenBusiness & CommunicatieManagementIT & ICT Management
Leeftijd
Volwassenen
Verschijningsdatum
4/1/2011
Formaat
0 x 0 x 0
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