21.95
The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation.
- : Jan Carlzon
- : Harpercollins Publishers Inc
- : 9780060915803
- : Engels
- : Paperback
- : 160
- : maart 2001
- : 128
- : 161 x 200 x 10 mm.
- : Vliegtuig en luchtvaart