32.95
Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. " -Don Peppers and Martha Rogers, Ph.D.
- : Bill Price, David Jaffe
- : John Wiley & Sons Inc
- : 9780470189085
- : Engels
- : Hardcover
- : 336
- : april 2008
- : 598
- : 233 x 157 x 31 mm.
- : Klantenservice