55.95
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.
- : Jakob Schneider, Adam Lawrence, Markus Edgar Hormess, Marc Stickdorn
- : O'Reilly Media
- : 9781491927182
- : Engels
- : Paperback
- : 500
- : januari 2018
- : 848
- : 187 x 233 x 25 mm.
- : Design van gebruikersinterface en gebruikersvriendelijkheid (UX); Kunst: algemene onderwerpen; Web graphics en design